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Privacy Policy

1. Who We Are

1.1. Privacy Policy

This privacy policy (the “Policy”) governs the processing of personal data collected by Milkaut S.A. (“Milkaut”, a company that belongs to Savencia Group (https://www.savencia.com/en)), with its registered office at San Martín 2001, Franck, Santa Fe Province, Argentina, through our website (https://milkautprofesional.com.ar/) (the “Website”).  This Policy also regulates the collection of personal data by Milkaut for its “Professional” or B2B sector at gastronomic events or similar industry-focused events targeted at professional cooking industries.

The Website is directed at professionals in the gastronomic industry, aiming to promote Milkaut’s professional product portfolio for pastry segments, fast food, ice cream shops, and kitchens. It provides recipes, inspiration, and collaborations with renowned chefs.

This Policy reflects the principles and rights established by Argentinian personal data protection legislation, including Law 25.326, its regulatory decree 1558/2001, and regulations and provisions of the National Directorate for Personal Data Protection, part of the Agency for Access to Public Information.

1.2 Database Controller

The controller responsible for the database under this Policy is Milkaut. The database will be stored at [___] and will be registered with the Agency for Access to Public Information.

1.3 Contact

For any queries or contact required regarding this Policy or your data, you may send an email to: milkaut@savencia-fd.com.ar or contact us by postal mail at the following address:

Milkaut S.A.
San Martín 2001,
Franck, Santa Fe,
Argentina
CP: S3009

Alternatively, you may also contact the Data Protection Officer of Savencia Group at dpo@savencia.com.

2. The Personal Data We Process

2.1. You will notice that the Website has a section identified as “Contact”, where you can send us a message through a form. Through this form, we will collect the following personal data:

– First name, last name, email address, cell phone number, company name, country, city, business segment (kitchen, ice cream shop, fast food, or bakery), position (owner, manager, purchasing responsible, chef), message subject (commercial/sales, product information, sales) and the message content you want to send us (collectively, the “Data”)

2.2. Additionally, there is information automatically collected from browsing, such as: Internet Protocol (IP) address, Internet Service Provider (ISP) IP address, duration of visit to the site, sections visited, etc.

2.3. The Site will also feature a chatbot system via WhatsApp, allowing users to interact on Site-related matters. Although this system does not collect users’ personal data, after a specified period of inactivity, the system will send the user a form to complete their personal data and send a contact message, as described in section 2.1 above, if they so choose.

2.4. Finally, at certain gastronomic events, we may collect certain personal data from attendees (name, last name, email address, phone number, and industry), which will be processed in accordance with this Policy.

1. The Purposes and Legal Grounds for Our Personal Data Processing

3.1. The Purposes of Our Data Processing

The collection and processing of Data aims to:

3.2 The Legal Grounds for Our Data Processing

It is essential that you understand that, by accepting this Policy, you grant us your consent, as per Articles 5 and 6 of the Personal Data Protection Law 25.326, to process your Data as outlined in this Policy.

4. Data Recipients

The Data we collect is primarily intended for our use as Data Controllers according to the purposes described herein. It is essential that you understand that we may contract third-party providers to render services related to: Website maintenance and operation, database collection and management, CRM administration, email marketing, chatbot administration and other services linked to the activities described herein (the “Third-Party Providers”). The Third-Party Providers will act under the terms of Article 25 of the Personal Data Protection Law 25.326 and its regulatory decree 1558/2001, in all cases.

We will ensure that only authorized persons have access to the Data. Our subcontractors and service providers may be located in countries that do not have adequate data protection, in which case, we ensure that we implement adequate Data protection measures with them.

Your personal data may be shared or distributed among all companies or affiliates belonging to Savencia Group.

They may be communicated to these entities for the purposes mentioned in this document, in accordance with applicable regulatory requirements, and in such a way that ensures the protection of your data and respect for your rights.

5. Data Retention Period

The retention period we apply to your Data is proportional to the purposes for which they were collected. Your Data will be retained exclusively for the necessary period to fulfil the purpose for which they were collected and to comply with legal provisions.

6. Your Rights

6.1 Exercising Your Rights

You may exercise your rights by email at: milkaut@savencia-fd.com.ar or by postal mail at:

Milkaut S.A.
San Martín 2001 Franck
Santa Fe, Argentina
CP: S3009

We inform you that as the data owner, you have the right to access your data free of charge every six months, unless a legitimate interest is proven, as established in Article 14, Section 3 of Law No. 25.326.

To exercise this right, you must provide your full name and surname, the address where you want to receive the response and we also require proof of identity.

Once identity is verified, we will respond within ten (10) working days through the requested medium, addressing your request as applicable.

Additionally, we inform you that every individual has the right to rectify, update, and, when applicable, delete or confidentially treat their Data stored in our database.  In this regard, if necessary and after verifying your identity, Milkaut will perform updates, corrections, and/or deletions within five (5) business days, unless: It may harm legitimate rights or interests of third parties, or there is a legal obligation to retain the data.

The Agency for Access to Public Information (AAIP), the enforcement body of Law No. 25.326, is responsible for addressing complaints and claims related to non-compliance with personal data protection regulations.

The Data Controller emphasizes that any failure to supply or modify your Data may have consequences for processing certain aspects of our relationship. Furthermore, your request exercising your rights will be retained for tracking purposes: 6 years regarding the exercise of the right to objection and 1 year regarding the exercise of other rights.

Below are the additional rights that are available to you.

6.2 Your Right to Information

This policy aims to inform you about the purposes for collecting your Data, the applicable legal framework, the interest behind collecting your Data, the recipients or categories of recipients with whom your Data is shared and the possibility of transferring your Data to a third country or international organization.

If we decide to process your data for a purpose other than the one initially indicated, we will provide you with complete information about that other purpose.

6.3 Your Right to Restrict Data Processing

You may request the limitation of processing your Data in cases provided by law and regulation.

6.4 Your Right to Withdraw Consent

When the data processing we apply is based on your consent, you may withdraw it at any time without retroactive effect.  In such case, we will no longer process your Data, but any previous processing you agreed to will remain unaffected.